This is my FAQ page with some answers to your most frequently asked questions.
Where are you based? I am based in Kilkenny city, Co. Kilkenny, Ireland.
When should I book my order with you? I take limited cakes each month to ensure that your celebration gets 100% of the attention that it deserves. The sooner you contact me, the better chance you have of availability for your celebration date. I highly recommend to book in your amazing day at least 3-4 weeks in advance. I will do my best to accommodate last minute bookings.
How long it will take for you to get back to me? I will review your enquiry or email and get back to you within 72 hours. Usually I get back on next working day. My email replaying hours are:
Monday - Friday 10am to 6pm
Saturday/Sunday (Public holidays) closed
How can I book in with you? All you need to do is email me with the date of your celebration and occasion to luxluxcakes@gmail.com
How much do your cakes costs? The investment into your awesome day starts at 160 euros. Final cost vary depending on size, detail, intricacy and complexity of your design. Every cake centerpiece is custom made and priced individually. Please visit my Cake Flavours & Pricing page.
What cake size I need for my celebration and how big is the slice? Cake size depends on the size of your celebration. For example:
- for the celebration up to 16 guests - 6 inch cake,
- for the celebration up to 20 guests - 7 inch cake,
- for the celebration up to 28 guests - 8 inch cake,
- for bigger celebration up to 42 guests - 10 inch cake,
- you can choose enhancing two tier cake for any celebration size.
Cake slices are wedding size slices approximately 1x2x4.5 inch (WxDxH)
Do you deliver? No, I do not deliver.
Do you require a deposit? Yes, a non refundable deposit of 50% is required to book in your day. The balance must be paid within 14 days of your celebration.
Why deposit is non refundable? Since I book out few weeks ahead, there would be no way for me to go back and get all the customers I said no to once I've accepted your deposit to backfill your day if you decide to cancel your order. Your deposit ensures availability for your day and I manage my entire production schedule based on your order once you book it. Please understand that when you book an order, I decline other orders.
Hopefully this has answered all of your questions. If anything was missed or if you are ready to book in your amazing celebration, please drop me a line luxluxcakes@gmail.com.
THANK YOU from the bottom of my heart for considering LUX LUX J CAKES!